Refund Returns Policy
Our refund and returns policy lasts 14 days. We gladly accept returns by mail up to 14 days from date of purchase, if 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds will be processed back to the original method of payment. Shipping, handling, and return postage fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchange@solehaunt.com and send your item to: SOLEHAUNT STUDIO 3916 Rosa Park Lane, Pflugerville TX 78660.
Shipping returns
To return your product, you should mail your product to: SOLEHAUNT STUDIO 3916 Rosa Park Lane, Pflugerville TX 78660..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable or tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need more help?
Contact us at return@solehaunt.com for questions related to refunds and returns.